SAMSI · ONLINE EXPERT SUPPORT
Practical help for your analytical work
Book a focused online Teams session for technical support, short training, troubleshooting or other analytical assistance.
Book a support meeting →Technical support
Discuss instrument operation, software questions and day-to-day analytical challenges.
Short training
A focused session on a specific workflow, instrument function or data-handling task.
Troubleshooting
Review symptoms, error messages, chromatograms and the steps you have already tried.
Analytical assistance
Discuss your method, sample preparation, peak identification or analytical objective.
SESSION PRICE
NOK 1 980 / 60 minutesExcluding VAT. Invoiced after the meeting.
Service contract? If your company has a service contract, support sessions may be covered.
Support package: 10 sessions at a discounted price.
Book your time online
Support sessions are available Monday to Friday between 09:00 and 17:00, Europe/Oslo time. Each session lasts 60 minutes and takes place on Microsoft Teams.
Choose the type of assistance, then pick a free time in the calendar. Only available times are shown.
Instant confirmation
Your booking is confirmed immediately. You will receive a calendar invitation with the Teams meeting link by email.
Send files before the meeting (optional)
After booking, you can use the form below to share files we should review in advance, such as CDS data, screenshots of error messages, photos or videos.
You can upload CDS files, photos or videos. Please compress CDS data folders into a ZIP file. Up to 5 files, maximum 50 MB per file. Attachments are optional.
SAMSI uses the information you provide to prepare for and coordinate your support meeting.